Explain it clearly
You should understand what's wrong and why, before any work starts.
The way we work is simple. You tell us what's going on, we explain what it's likely to be, and we give you a price. Then we do the job properly, take the time to make sure it's right, and test everything before we leave. If there's a simpler way to fix it, we'll tell you.
Customers say the same things again and again: that we explain things clearly instead of rushing, that the price was what we quoted, and that it's good to have an electrician they can trust and call when they need one. That's the reputation we work to keep.
